Frequently Asked Questions (FAQ)

Register online and follow a simple three-step process by clicking HERE.

This depends on the paying/receiving bank/agent, the category of remittance (credit recipient account or cash pick) and when you send the remittance instructions. For detailed information outlining the various services and cut-off times, please click HERE.

Yes, of course! Remit to the Philippines is an Australian & AUSTRAC registered business (ABN 18534094752) and provides money remittance services to you as a registered Affiliate (No. AFF100689300-001) of Compass Global Holdings Pty Ltd (Compass), an AUSTRAC registered Remittance Network Provider (100310943-001). (http://www.compassmarkets.com/). Compass is a specialist global forex and payments provider for small to medium size businesses.

For detailed information regarding RTP availability on working days and public holidays, please click HERE.

Yes, you can request amendment and/or cancellation of your remittance after you have sent it. However, there is no guarantee that your request will be successful once the remittance has been processed. If the remittance has been processed, the initial standard transaction fee (if any) will be forfeited.

It is important to note that we will only accept online funds transfers to our bank account. You will need to upload a copy of your transfer receipt as Proof of Deposit (POD) and once your instructions and POD are received, we will immediately process your remittance. Please refer to our bank details below:

Bank Account Name : Compass RTP
BSB Number : 802-985
Bank Account Number : 311341768
Bank Name: Cuscal Limited

We do not have a physical office. We are an Australian based business that operates with agility, whilst providing a safe, secure, efficient and cost effective way to transfer your money, from the comfort of your favourite device.

“Business Day” refers to the day (or days), when businesses are open in Australia and Philippines. This excludes weekends and holidays in both countries.

A valid ID is a government issued identification document (e.g. Australian Passport or Driver’s License), that has the sender’s photo, full name, date of birth, address, and expiration date, which has at least 2 months (60 days) remaining, prior to expiration date. Please click this link if you require further details. https://remit.com.au/required-identification-page/. If you still remain unsure as to your ID requirements, please contact support@remit.com.au.

We can accept the transaction, but the processing of the payment will take place on the next business day.